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Form with Function: Los Angeles County's Digital Directory
SESSION
Thurs – April 2
9:15 - 10:00 am | Session S31
Education Track: Public Sector
Taylor Grant, RD Technology Solutions
Jeramy Gray, Los Angeles County Board of Supervisors Executive Office
ABOUT THE SESSION

When Los Angeles County – the nation's largest local government – embarked upon a digital directory for their center of government, they created a custom user interface that encouraged citizen engagement while making services easier to find and use. Learn how they evaluated short-term investment vs. long-term payoff and focused on user needs rather than organizational agendas to understand why custom content is worth the investment.

ABOUT THE SPEAKERS
Taylor Grant
Creative Director
RD Technology Solutions

Jeramy Gray
Chief Deputy Executive Officer
Los Angeles County Board of Supervisors Executive Office